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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Forrest Young

Forrest Young

July 23, 2025

5  out of  5
rating by Forrest Young
"Michael was a joy to work with over the phone on my new car insurance policy! He was patient, jovial, and answered all of my questions in a way I could easily understand."
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Daniel Hardy

July 22, 2025

5  out of  5
rating by Daniel Hardy
"Shantelle was very helpful when I called with questions."
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Alton Crawley

July 22, 2025

5  out of  5
rating by Alton Crawley
"Thank you Shantelle, I was in an accident Friday and by the time Monday came I had a rental, my car in the shop and a deadline for when the repairs would be done. She moves fast thank you…."
We responded:
"Thank you, Alton. We are so thankful we could help you in your time of need."
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Michelle Moran

July 17, 2025

5  out of  5
rating by Michelle Moran
"Shantelle is very sweet person and she just has to make everyone's day when they call in I am so glad that I switched to state farm thank y'all for everything"
We responded:
"We appreciate you recognizing Shantelle’s work and appreciation of our agency!"
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Lacy Keith

July 11, 2025

5  out of  5
rating by Lacy Keith
"Shantelle is always very helpful when I call with any questions."
We responded:
"Thank you so much for your kind words! Shantelle is a great asset to our team."
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Becky Lower

July 2, 2025

5  out of  5
rating by Becky Lower
"I lucked out by getting Michael Patterson when I called for a quote. He was incredibly helpful - letting me know what coverage he recommended, quoting me the rates in a few different ways, and walking me through putting the new policies in place. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Stephen Baker

June 26, 2025

5  out of  5
rating by Stephen Baker
"I was moving our home and auto to Allstate and worked with Michael Patterson. It was a pleasure and easy to work with Michael. He was very personable and made switching insurance very easy not to mention the cost savings. He was able to answer all questions and was able to anticipate our needs and help get us started work life insurance as well. I highly recommend working with Michael."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ashly Avila

June 26, 2025

5  out of  5
rating by Ashly Avila
"In the process of getting renters insurance for the first time and Michael was such a huge help from start to finish ! Highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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brieanna Dolby

June 23, 2025

5  out of  5
rating by brieanna Dolby
"Michael Patterson was absolutely the best! He was so kind and informative! Being young still figuring it all out he helped me feel at ease and made it make sense!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marian Johnson

June 18, 2025

5  out of  5
rating by Marian Johnson
"Michael Patterson is an outstanding State Farm agent. He was patient and knowledgeable and took the time to explain all my insurance options clearly. The entire process was smooth and stress-free. I truly appreciate his professionalism and friendly service. Highly recommended if you’re looking for a reliable agent."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tracy Gharbo

June 5, 2025

5  out of  5
rating by Tracy Gharbo
"Reliable and friendly service. Happy to have coverage with Myra’s team at State Farm."
We responded:
"Thanks, Tracy! It's such a pleasure to work with great customers like you. We enjoy being of service to your family."
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Ron Logan

May 28, 2025

5  out of  5
rating by Ron Logan
"Very helpful. My experience with their staff was that they were flexible and worked hard to meet your needs. They were able to save me money while giving me better coverage than my previous insurance. They are always there when I need them. Awesome agency!"
We responded:
"Thank you, Ron! We appreciate you!"
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John Dough

April 30, 2025

5  out of  5
rating by John Dough
"10/10 service Michael helped me out perfectly and to the best extent"
We responded:
"We are so happy to learn that you had a great experience with Michael."
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S. D. Parker

April 16, 2025

4  out of  5
rating by S. D. Parker
"I recently worked with Michel Patterson to get quotes on home, auto and umbrella. After checking many carriers, State Farm was the best."
We responded:
"Thank you for your kind words. Michael is fantastic to work with and I’m glad you were pleased!"
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Shantelle Roberts

September 24, 2024

5  out of  5
rating by Shantelle Roberts
"I absolutely love having Myra as my agent and my boss. She is great at what she does a woman in business as well as mentor. Being a client and employee really gives me great experience on both sides of the table. I would definitely recommend Myra to anyone who is in need of insurance or financial services."
We responded:
"Shantelle, thank you for your wonderful review! I'm glad to hear that you enjoy both being a customer and working with us. It's truly rewarding to know that you find value in our services and mentorship. Your recommendation means a lot. If you ever need anything, don't hesitate to reach out. - Myra Howard - State Farm Insurance Agent, Richmond, VA"
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Mike Rabin

April 30, 2024

5  out of  5
rating by Mike Rabin
"Great communication"
We responded:
"Mike, we appreciate your compliments! We are always striving to ensure that we create a prompt, and friendly insurance experience, so we are happy to hear that we have delivered! We thank you for choosing our agency, and hope to see you again soon! - Myra Howard - State Farm Insurance Agent | Richmond, VA"
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Penny McPherson

April 29, 2024

5  out of  5
rating by Penny McPherson
"Myra and her team is always responsive and helpful. She is very knowledgeable about multiple types of insurance. I have not had any claims. The sales processes, any additions, or modifications have gone smoothly. She is patient with my many questions. The customer service is excellent."
We responded:
"Thanks, Penny. I appreciate your kind words and our long relationship!"
Profile photo of Marian Baxter

Marian Baxter

April 12, 2024

5  out of  5
rating by Marian Baxter
"I am very grateful for Myra Howard, her team, and the service provided. In this day of technology, it is refreshing to actually speak with a real person that is knowledgeable and pleasant and have my questions answered in short order."
We responded:
"Thank you so much, Marian! We appreciate your comments and having you with our agency. "
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Donna Talley

April 8, 2024

4  out of  5
rating by Donna Talley
"Michael Patterson was very helpful with the transition of changing to State Farm. He was very supportive, knowledgeable , and attentive to my needs."
We responded:
"Donna, thank you for your review! It makes me happy to hear Michael was able to assist you with the transition! Thank you for choosing us for your insurance services! - Myra Howard - State Farm Insurance Agent"
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Eric Letts

April 4, 2024

5  out of  5
rating by Eric Letts
"Fantastic customer service. Very quick response and quotes. I will not use anyone else. Thank you."
We responded:
"Thank you for the fantastic review, Eric! I'm grateful to hear that you received quick responses and quotes. Myra Howard - State Farm Insurance Agent, Richmond, VA"
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Jane Powell

January 2, 2024

5  out of  5
rating by Jane Powell
"Myra has been my agent for many years now. She and her staff are readily available and always provide courteous and prompt service."
We responded:
"We love seeing five-stars, Jane! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Jennifer Bebbs

December 21, 2023

5  out of  5
rating by Jennifer Bebbs
"Myra Howard is an amazing, her personal dedication shows, she always has a solution to all of my questions and needs and can offer some products that others cannot! Myra’s team is the best."
We responded:
"Jennifer, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything!"
Profile photo of Harry Gregori

Harry Gregori

December 19, 2023

5  out of  5
rating by Harry Gregori
"Excellent service, professional guidance."
We responded:
"Thank you for the five stars, Harry! And thank you for trusting us with your insurance needs."
Profile photo of Carol Greer

Carol Greer

December 18, 2023

5  out of  5
rating by Carol Greer
"Have always helped with any questions. Have been efficient with all updates & changes."
We responded:
"Thank you for the five-stars, Carol! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Harry Ragsdale

Harry Ragsdale

November 25, 2023

5  out of  5
rating by Harry Ragsdale
"Myra and her team have serviced my personal and business insurance policies for a few years, and they do and excellent job."
We responded:
"Thank you, Harry. It is a pleasure to work with you and we appreciate you!"